What is Sakoonyz and what makes it unique?

Sakoonyz is an online clothing brand specializing in tailor-made dresses. What sets us apart is our commitment to creating custom garments that fit you perfectly, catering to your unique measurements and style preferences.

 

How does the custom tailoring process work?

Our custom tailoring process is simple yet personalized. You can choose a dress style from our collection and provide us with your measurements. Alternatively, you can request a fully customized design by sharing your ideas with our design team. We’ll then create a unique dress tailored specifically for you.

 

How do I provide my measurements?

Upon selecting a dress, you’ll be guided through our measurement guide, which includes easy-to-follow instructions on how to accurately measure yourself. You can also opt for professional measurements by visiting a local tailor and providing us with the details. Also, you can visit our outlet for best results.

 

What if I’m not satisfied with the fit of my dress?

We strive for perfection in every garment we create. If you’re not completely satisfied with the fit of your dress, we offer alterations to ensure it meets your expectations within 24 hours of placement of your order. After that alterations (if possible) will be charged separately.  Simply contact our customer service team, and we’ll assist you with the necessary adjustments.

 

What fabrics do you use for your dresses?

We source high-quality fabrics to ensure both comfort and durability. Our fabric options include luxurious silk, soft chiffon, elegant satin, and more. Each dress is carefully crafted using materials that complement its design and style.

 

How long does it take to receive my tailor-made dress?

Since each dress is custom-made according to your specifications, production times may vary. Typically, you can expect to receive your dress within 4-6 weeks from the date of order placement. For rush orders, please contact us for expedited production options.

 

Do you offer international shipping?

Yes, we offer international shipping to various destinations worldwide. Shipping times and costs may vary depending on your location. Please refer to our Shipping Policy for more information.

 

Can I cancel or modify my order after it’s been placed?

Since our dresses are made-to-order, we begin production shortly after receiving your order. Therefore, cancellations or modifications may only be possible within 24 hours of order placement. Please contact us immediately if you need to make any changes to your order.

 

What if I have a specific design in mind that’s not available in your collection?

We welcome custom design requests and love bringing our customers’ visions to life. Whether you have a specific design in mind or want to customize an existing dress, our design team is here to collaborate with you and create your dream dress.

 

How can I contact Sakoonyz customer service?

You can reach our customer service team via email at support@sakoonyz.com or through our Contact Us page on the website. We’re dedicated to providing exceptional customer service and aim to address any inquiries or concerns promptly.

 

Feel free to reach out if you have any further questions or require assistance with your tailor-made dress order!