Terms and Conditions

Refund Policy for Sakoonyz - Custom Made Dresses

At Sakoonyz, we strive to provide you with the highest quality custom-made dresses tailored to your specifications and preferences. However, we understand that there may be occasions where you may need to request a refund. Please review our refund policy below:

1.Refund Eligibility:

• Refunds are eligible for orders that meet the following criteria:
• The item(s) must be unworn, unwashed, and in their original condition with tags attached.
• The request for a refund must be made within 3 days of delivery.
• Service charges (according to your order) will be deducted if you meet all the eligibilities though.

2.Non-Refundable Items:

• The following items are not eligible for refunds:
• Custom-made dresses that have been altered or modified after delivery.
• Items that are damaged due to misuse, negligence, or improper care.
• Custom Made dresses after delivered to you according to your provided choices.

3.Refund Process:

• To request a refund, please contact our customer service team at [contact@sakoonyz.com/+92 111 000 677] with your order number and reason for the refund request.
• Once your request is received and approved, we will provide you with instructions on how to return the item(s) to us.
• Please ensure that the item(s) are securely packaged and returned to us within 14 business days of receiving the return instructions.
• Upon receiving the returned item(s) and verifying their condition, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.

4. Return Shipping:

• Customers are responsible for covering the cost of return shipping unless the item(s) received are defective or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance for the returned item(s) as we are not responsible for lost or damaged returns.

5. Exchange Policy:

• If you would like to exchange an item for a different size or style, please contact our customer service team to initiate the exchange process.

• Exchanges are subject to availability, and additional charges may apply if the new item(s) have a higher value.

6. Cancellation Policy:

• Orders can be canceled/Altered within 24 hours of purchase for a full refund. Please contact our customer service team immediately if you wish to cancel/Alter your order.

7. Exceptions:

• In certain circumstances, exceptions to this refund policy may be made at the discretion of Sakoonyz management.

By placing an order with Sakoonyz, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Your satisfaction is our priority, and we are committed to providing you with exceptional customer service.

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